 At Haiku Games our goal is to deliver the best games we possibly can. An important part of that is creating a game that’s free of bugs or crashes. Our process is to test the game repeatedly while it is being developed. When it’s done, we have everyone play the game and report any issues they find. Finally, we send the game to a quality assurance (QA) team. The QA team plays the game with many different devices to make sure that everything works smoothly. Even with all of this, bugs do crop up that hamper our players experience. The point of this post is to explain some reasons why these problems might occur. Device Fragmentation The number one reason we have bugs in our game is called “device fragmentation.” That’s a fancy of way of saying there are a ton of devices out there. We are fortunate enough to have players across iOS, Google Play, and Amazon Kindle. With that comes the responsibility of supporting a large number of devices. For example, there are thousands of Android devices. Is the device aspect ratio 16:9, 16:10, 4:3, 5:3? Is the Android version 4.3, 6.7, or 8.1? Is the manufacturer Samsung, Huawei, or Google? As you can imagine buying thousands of devices is not an option for a small company like us! We rely on our QA team to test various devices, but we have many more players than testers and sometimes a bug gets through.  There are a lot of different Android devices Unexpected Updates Every once in a while, we will have a perfectly good game that stops working for some reason. Developers sometimes call this “bit rot.” For example, Apple require developers support something called “64 bit architecture.” So our older games had a warning that said “this device may slow down your iPhone” until we updated them to the new system. We once used an advertising provider that worked for years, but then they started showing ads that crashed our games. We had to go back and update all our games to take out that part of the code. Sheer boneheaded-ness Of course, it must be said that sometimes we make a silly mistake and introduce bugs into our own games. For example, Apple recently allowed developers to create a game that they can pre-order, and we tried it out for the first time for Dark Ruins. We prepared an early version of the game for pre-order and submitted it to Apple, but we intended to update it before we actually released it. I read Apple’s instructions as saying “If you want to launch the game, you have to manually click the release button.” Unfortunately, what the instructions actually said was “If you want to launch the game early, you have to manually click the release button.” The implication was that the preorder automatically release on the launch day. As a result, we launched an early version of Dark Ruins that had bugs and missing features we intended to fix. We felt terrible about this. The game is now updated and fixed, but we are sorry our early players had to deal with these bugs!  Download Dark Ruins! Now polished and ready for the public :) What should I do if I have a bug?
If you see a bug in our game, please email us at support@haikugamesco.com and describe the problem - we'll do our best to fix it! It's also helpful if you provide this info:
I hope this article helps our players understand some of the reason. Overall, our attitude towards bugs is that they are probably our fault, and even if they are not, we ought to fix them. We have a few plans in the works to address common problems, and as we continue to refine our game engine, we expect the number of bugs to keep dropping. Best of luck adventuring and escaping!
20 Comments
Sara
11/30/2018 11:49:36 pm
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E.j
1/10/2019 11:40:05 am
I want to play via laptop but prob is it is an Hp and have Microsoft store. Your apps is not there. could you possibly put your game on Microsoft store so that i can download it.
Mike keim
1/23/2019 02:33:56 pm
I have played survivor since 2017. I came back for a new chapter and find all my progress was gone. It restarted me. Pls help or I cannot continue playing. I made it back to the surface after fitting the monster in lab. I beat the level after tbT too. Pls help. I have over $40 in this vs e and will spend more
samantha morris
6/2/2019 01:18:26 pm
I have been playing the trapmaker 2 game and it won't go past the cell phone taking a picture to send. It keeps saying roale the picture focus and I did that. But it's stuck there!
Séverine
11/9/2019 12:09:54 am
I write once again to "beg"you to fix the bug concerning Allied Spies. It used to work perfectly on my old Ipad but not any more on the newest one : Ipad air 3rd generation (ios 13.1.3). I love this game and its scenario but can't play any longer. Thanks in advance.
stephanie
12/11/2019 09:09:42 pm
In Allied Spies, i cannot get past the man with the grenade tube in his arms. I am supposed to tap on the door behind him to figure out which keys will work, but literally nothing happens. I have the grenades. But there is a glitch. I have restarted my phone, etc. I don't want to uninstall and reinstall... I am writing again about Allied Spies. I can begin game on my IPad AirPro however, the trail at the lock scene is at edge of screen and doesn’t respond to my touch. I have noticed that previous players have commented on this for a year now and it is still not resolved. It’s only game left I have to finish so pleeeeese can you fix it. Rest of your games are awesome and I love playing them.
Séverine
5/20/2020 12:07:41 pm
Hello, I've already written to you to let you know about the impossibility to run Allied Spies on a recent Ipad air 3rd generation (ios 13.3.1). This game being absolutely fantastic, do you plan on updating it or fixing the bug that prevents it to be run on this Ipad? Concretely, I can't go past the tutorial when I need to click in the top left-hand corner because it is outside the screen. Please, tell me that you'll do something about this! Thanks a lot for all your escape games, congratulations for you narrative talent and thanks in advance for your answer.
William Johnson
7/21/2020 02:00:03 pm
Really like the games but can you provide a way to enlarge some of the clues. Even with glasses and a magnifying glass it is very hard to see some of them in enough detail to progress in the game. Thanks
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AuthorHaiku Games is the developer behind the Adventure Escape series. Play on iOS, Google Play, or Kindle! Archives
May 2022
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