Can you explain how to solve a puzzle?
Unfortunately not. We receive quite a few emails and we're too small of a company to respond to each player. We also hope you will support us by using the in-game hint system. 

When's your next game coming out?
We do not announce in advance when new games will be released because it is hard to predict. We are constantly making more Adventure Escape games, and we've learned that it takes time to get the puzzles right. In addition, fixing bugs always can take more time than expected. We are working as fast as we can!

How do I hear when a new game is coming out?
You can find out by joining our Facebook page or email list. We typically wait a week or two after a new game is released before announcing new game launches on Facebook or through our email list. The reason we wait is because we want to make sure there are no bugs that were not caught by our QA team.

Why are we adding old games to Adventure Escape Mysteries?
We are adding older games to Adventure Escape Mysteries for a few reasons: 1) We think new players can more easily find our old games this way, 2) We can add new features to the old apps (for example, we are going to add saving to Murder Inn which was not there before, and 3) it's easier for us to update one app rather than all our old ones. 

What is the deal with Solve It?
Solve It is a new series that we are experimenting with. Read more about Solve It in our blog post. After releasing Solve It 3, we are stepping back from the Solve It series. As of right now, we have no plans to continue the series.

What's the best way to contact us?
The best way is to email us at support@haikugamesco.com. We also respond to messages on our Facebook page for Adventure Escape and Haiku Games, but it is a bit more sporadic. We receive quite a few emails, and we try to respond as quickly as possible.

What's the best way to report bugs?
If you see a bug in our game, please email us at support@haikugames.com and describe the problem - we'll do our best to fix it! It's also helpful if you provide this info:

• Your device (for example, and iPhone 7)
• your operating system (for example, Android 8.1)
• A screenshot or video of the error: 
  • Google: https://support.google.com/android/answer/9075928?hl=en
    
  • iOS: https://support.apple.com/en-us/HT207935
    
    

We wrote a blog post about why we have bugs.

I'm having trouble downloading the game. Help!
Typically not being able to download is a problem with the app store you are using. 
Google Play: https://support.google.com/googleplay/troubleshooter/6241347?hl=en
iOS: https://support.apple.com/en-us/HT207165

Let us know if you have more questions about our games!